How to manage difficult people
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gomadthinking
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Quick Thinking Guide
This Quick Thinking Guide will equip you, in only half an hour, with a new way of managing difficult people. It will engage your imagination and focus your mind. You will be led into high quality thinking honed on the key points of this issue.
Everyone knows (at least) one - every
organisation has one - most families have got one and you may even have one living next door to you: difficult people. But what really makes someone a difficult person? Do people really wake up in the morning and decide,'Today I think I'll be really difficult?' And how could you possibly manage someone who you see as 'difficult'. Difficult people tend to be those people who behave in a way that we would rather they didn't, who say things
we rather weren't said and do things that we see as unacceptable. For some people difficult people are actually just different people - and perhaps we should also consider our own thinking and how we contribute to making situations difficult?
The material is presented in easy to follow sections, offering tips and practical exercises. All the learning is based on the acclaimed Go MAD Thinking System, used by hundreds of thousands worldwide for over a decade.
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How_to_manage_difficult_people.pdf
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